BE is tailored to each brokerage so the support level should match. We don’t believe in call centers but we do believe in “pods.” From the time you are onboarded, you have a dedicated support staff member. That staff member trains you but in turn trains other members of our staff in your business as well, forming a “pod” of consultants who are as familiar with your business as your original trainer. In addition, our staff is not just knowledgeable in the software they are supporting but the industry they support. So, when you talk to them, they speak your language as well as the system’s.